Kiosks Provide Businesses With Next-Level Service

More and more, businesses all over the world are utilizing kiosks in their service plans to better serve their customers. Kiosks are able to replace or supplement services that traditionally have been carried out manually, or can provide a service from a business that simply wasn’t there before. As technology advances, so do the uses, functionality, and different types of kiosks become available. Site Service Now! would like to take this opportunity to inform you of the different types of kiosks that are available and widely used in the business world today. If you need service or maintenance for any of these types of kiosks, please contact us, and we will be on our way promptly to assist you!

Self-Service Kiosks

As the name of these types of kiosks implies, these units are designed to be a service portal for customers to directly interact with to perform various tasks. The most common varieties of self-service kiosks that you may already be familiar with include self-checkout kiosks at grocery stores, check-in kiosks at hotels or theaters, and kiosks designed for paying bills. Other industries that commonly take advantage of self-service kiosks include healthcare facilities for check-in or payment services, government agencies for printing of ID badges or other documentation, banking services and their automatic teller machines, and industrial businesses for the purpose of recording tasks or reporting statuses. While self-service kiosks may not be replacing all human positions in the near future, they are incredibly useful for being available to accomplish basic, menial tasks, letting employees focus more on customer service and interaction.

Informational Kiosks

These types of kiosks serve as a resource for consumers or visitors to a business or establishment. Where information used to be presented in a pamphlet or posted on a wall, informational kiosks can provide concise, clear information digitally, and can also be interactive with the user. These are wonderful for businesses that provide many services that may need further explanations, or for museums and expos to display information regarding products, services, or artistic pieces being displayed. Health care facilities can use informational kiosks to convey patient information regarding health issues or to print required documents. Several government facilities use kiosks as modern-day information desks, and educational organizations can similarly use kiosks to display student achievements or announcements. Essentially, if there is information that needs to be given to customers or visitors, informational kiosks can replace more traditional methods.

Internet Access

Many public places have opted to provide internet access as a free or paid service through kiosks. This can be especially handy for people that don’t have regular internet access, or for one reason or another, are unable to use the normal means of internet access. You can now commonly find these types of kiosks in or around airports, travel depots, museums, and libraries. Generally, you can expect to see these kiosks in places where people may spend a lot of time waiting for another service, like transport.

Mapping Services

Gone are the days of the static map hung on a wall with a “You Are Here” sticker placed on them. Interactive mapping service kiosks are very handy for us in large buildings or complexes, like airports, college campuses, shopping malls, business parks, and more. Users of these kiosks can determine their current location, where they want to go, how to get there, and what other services are located nearby. These maps can also be updated, reducing the risk of frustrated customers trying to navigate an outdated map. 

Different mapping kiosks are more or less advanced in how they display their information. Typically, you’ll see a traditional, top-down map view of a location. Other kiosks get fancier, and can provide what is called a “2.5D” view, which alludes to it being somewhere in-between a 2D and 3D map. Imagine a flat map angled slightly in the the third dimensional space, and you’ll get the general idea. Kiosks that feature full 3D maps include full, three-dimensional renderings of the space. Naturally, this feature is fairly expensive, and is not seen as commonly as the other two varieties. 

Passive or Interactive Advertisements

Why spend the time and energy trying to maintain a traditional paper advertisement on a wall when you could have a digital advertisement display kiosk instead? Many companies have opted for replacing older methods of stationary advertising with kiosks, since that have the potential to deliver the next level of customer service and interaction. If you have an advertisement posted, a user can walk up to the displayed ad and access additional information about the ad, see other promotions, or even access their accounts with the business. Some interesting features that have been included in these types of kiosks include having a wi-fi hotspot attached to them, audience measurement tools, and some advanced models that can even display ads based on what type of people are looking at it! Of course, some models are simpler, and can be passive displays that are easy to maintain and update with current information.

Call Site Service Now! For Your Kiosk Needs

We offer our service, maintenance, and management skills for all types of kiosks around the country. If you need help with an existing kiosk system, or need assistance implementing a new type of kiosk, Site Service Now! can provide you with outstanding service that is both professional and speedy. We love being able to help businesses and other industries succeed through the use of all of these different types of kiosks, and we look forward to helping you make the most of your system. Contact us today with any further questions you may have about our kiosk services! We look forward to working with you. 

Takeaways:

The most common types of kiosks that you will see in various businesses and industries today include: 

  • Self-service kiosks that stand in place of or supplement current services offered by businesses
  • Informational kiosks used to convey useful information
  • Public service kiosks with internet access options
  • Mapping services to provide directory assistance
  • Advertisements that can be either passive or highly interactive