Your self-service kiosk is theoretically designed to make business easier, both for you and your clients. However, this isn’t always the case because of a variety of issues including reboots, badly negotiated service contracts, and low-quality design.
In this article, we’ll look at the most important prerequisites your self-service kiosk needs in order to perform optimally. For more information on kiosk solutions and kiosk maintenance, please give a call to Site Service Now!
Know Your Deployer’s Dirty Deeds
It might sound crazy to say that a kiosk deployer sends out a product without knowing what it’s internally comprised of, but this shockingly and sadly happens far too often. Be sure you are working with a trusted, legitimate kiosk deployer who has proof of the parts used to make their product. If they seem unsure of the kiosk construction or hesitant to tell you where its chips were sourced from, you’re probably better off going with a more transparent provider.
You’ll know you’ve found a quality kiosk deployer when they have a clear and consistent relationship with their supply base. After all, if you care where your food comes from, you should certainly pay attention to who’s supplying the ingredients of your very livelihood!
Warranty = Guaranteed Sanity
It’s probably already high on your priority list to only buy from trusted sources and suppliers, but if you encounter a kiosk parts provider who offers a lower price in lieu of more documentation, it might seem like you’re making a smart financial decision.
However, the costs you’ll incur from frequent repairs and part replacements, especially without a warranty or a certification of legitimacy, will add up so quickly that you’ll probably end up spending more money in the long run. Do yourself and your clients a favor by only buying legit, warrantied kiosk parts.
Contract Reliable Services
There is no shortage of companies touting state-of-the-art maintenance and installation services, but unless the fine print of the contract ensures you that hot-swaps can be done in a matter of one to two days, you’re looking at an unreliable professional. Go with a company that trains and certifies its employees and can honestly boast several decades of quality experience.
Many issues with your kiosk machine can be fixed by a simple reboot, so don’t waste your time sending out a service specialist to do a diagnosis when you could probably solve the problem from the comfort of your own home. Thanks to the power of modern technology and radio-satellite signals, it’s never been easier or more efficient to implement software that allows you to manage kiosk functionality from a remote location.
In addition to the convenience of a remote-controlled kiosk operating system, you’ll be provided with real-time data and analytics so you can track your return on investment, sales trends, and other valuable facts and figures.
When you have a fleet of kiosk units, potentially spread across the country, you want to be able to rely on your machines as much as you rely on your troubleshooting tools. For more information on how you can maximize your ROI for your kiosks and better manage your military of machines, give a quick call to Site Service Now!