The Value Of Your Field Service Kiosk Technician
Do you own one or more kiosks? Whatever business you’re in, a kiosk can be of great service to your customers. Whether you run a restaurant, a hotel, a movie theater, a transportation service company, a brick-and-mortar store that sells wares, a drop-off babysitting service, a wedding cake bakery, or one of hundreds of other businesses that interacts directly with customers, a kiosk can bring you countless benefits.
If you have an interactive kiosk, you will need to connect with a reliable kiosk technician who can help you keep that kiosk operational and in tip-top shape. Here are some of the qualities to look for in a kiosk service technician.
Knowledgeable On A Wide Range Of Machines
There are so many different kiosks available these days, and each year, more models flood the market. You may own a variety of machines, each one using a different software system or presenting a different type of interface for your customers. Even though the machines are different, they may need to “talk” to each other, or they may access and update a common database with valuable details about your customers.
Because these machines come in a wide range of styles, and they access sensitive information that’s important for your business (data that you need to protect), you need to work with a kiosk technician who possesses a broad knowledge base as well as detailed understanding of the most intricate details of kiosks.
Prompt And Able To Keep Appointments
When you call a technician, you need help now! You can’t wait a week, or a month. Nor can you hang around four hours at your remote kiosk site waiting for a tech to show up. It’s important that the kiosk specialist you work with understands and respects your time and keeps you up-to-date on expected arrival times (and honors those specified times). You are busy running a business, after all! The tech must be serious and responsible, as well as courteous and professional. Appointments need to be kept, delays need to be communicated in a timely manner, and emergencies must be tended to immediately!
Well Versed In Software
Kiosks use many different types of software programs. Your technician must be familiar with the programming of your machines. Because you may upgrade to another system in the future, your tech should also have a strong familiarity with other kiosk operating systems as well.
The best kiosk technicians work out on the field servicing a wide range of kiosks in order to gain practical, hands-on knowledge that can be used again and again in future service calls. The more they work on different systems, the faster they’ll get at diagnosing and resolving a problem.
What’s more, a helpful tech needs ongoing training. They should have a natural curiosity and a willingness to constantly learn new things. A tech who is eager to dive into a new system and learn the intricacies of its programming is absolute gold, and a keeper!
Knows The Hardware, Too
Kiosks are more complicated than they may appear. A variety of hardware systems go into the making of a kiosk. Inside the tough external casing, you’ll find many different hardware components that have to work well together in concert. There’s the screen, which is already a complicated piece of hardware, but when you add touchscreen capability, the screen complexity skyrockets! There’s a keyboard, which we tend to take for granted, but if you’ve ever spilled coffee on your home computer and had to take apart your keyboard, you have an inkling of how delicate the keyboard system really is!
There are many other components that go into a kiosk. There may be a scanner that reads credit cards, I.D. cards, coupons, or other information. There may be a printer that spits out tickets, itineraries, fortunes (ever hear of a fortune telling kiosk? They exist!), or other pieces of paper with valuable information the customer is relying on. And don’t forget all the internal hardware that keeps your kiosk running, including the CPUs, microcontrollers, memory banks, video cards, and much more!
A good kiosk technician needs to have intimate knowledge of all these working systems. When one stops working, a tech needs to diagnose the problem quickly and know how to get the machine running again as quickly as possible, without costing an arm and a leg.
Is Communicative And Available!
Is your tech accessible? How can you reach your kiosk technician? You need to be able to access them by phone, text, computer, and other ways. There should be a call center you can contact that’s available 24/7 for emergencies. A kiosk may break down in the middle of the night; can you reach a kiosk tech at three in the morning in an emergency? Your tech needs to communicate with you through various media, and also needs to be available to you at all hours of the day or night.
As you’ve probably figured by now, you can’t rely on just one person to fix your kiosk. You need a reliable field management service! There is no one person who can be available to you 24/7 for your kiosk maintenance and emergency repair needs. However, a reliable service has reliable technicians on their roster. A service will schedule techs out for emergencies. A service will also have great people on hand to call upon at all hours of the night. No one person can do all that, but a service company sure can!
Can Handle All Aspects Of Kiosk Setup, Maintenance, And Repair
There’s a lot that goes into getting a kiosk at your business. There’s the initial installation that must take place. Then there’s the setup, which can get pretty tricky. Ongoing maintenance is required to keep the software and hardware working reliably. Of course, there are the inevitable repairs that need to happen from time to time. Can one local person do all that? Probably not, but a service has access to a pool of skilled kiosk technicians available in your geographical area and ready to help you out when you need it most.
When You Work With Site Services Now!
Now that you’ve considered a bit more what to look for in a kiosk technician, take a look at what Site Services Now can do for you. We are a full-service kiosk service company with teams that we can deploy anywhere in the nation. Our knowledge base is extensive; our technicians are highly professional and courteous. We’re ready to partner with you on the kiosk side of your business by offering reliable, affordable kiosk-related service to you! To learn more, get in touch with us today.