You rely on timely repairs to keep your kiosks working and providing a valuable way for your customers to interact with your business. When your kiosk is down, you lose business!
It’s imperative that you have a way to get the repairs you need quickly so that your kiosk serves you well and your operations don’t suffer. It’s equally important that repairs are done by qualified technicians who know what they’re doing. How do you find these technicians? Read on to find out!
Who Can You Turn To?
When your air conditioner stops working, you contact one of several HVAC companies around. When your car engine needs attention, you take your vehicle to your favorite local mechanic.
But as a business owner, who do you contact when your interactive kiosk goes down?
There are very few people who are truly qualified to service an interactive kiosk machine. When you look up kiosk repair, you may find it difficult to find someone local. What do you do?
Believe it or not, qualified technicians are available all across the nation, and we’ll let you know how to locate them.
Why Only A Qualified Technician Will Do
A kiosk is a very specific type of machine, and there are so many different models to choose from. Some kiosks are custom-made. There are kiosks that deliver information to customers hungry for information, and kiosks that deliver goods (such as concert tickets) that customers purchase.
Because kiosk systems vary significantly from one location to another, kiosk maintenance can be involved. The same people who repair smartphones or laptop computers aren’t necessarily equipped with the right expertise to fix kiosks. It’s as simple as that.
The Value Of Field Service Management
So where do you turn to for help? To find qualified technicians who understand the intricacies of kiosk systems inside and out, seek out the services of an established company that’s dedicated to kiosk installation, maintenance, and repairs. Such a company is able to deploy knowledgeable, reliable kiosk technicians anywhere in the nation, and in many cases, to other parts of the world as well.
A company that specializes in kiosk systems and services can handle emergency repairs, whenever they happen, wherever you may be located. Whether you’re in a big city, or your business is located in a much smaller and more remote community, on-demand fixes can be a reality through a kiosk service company that has field technicians available throughout the country.
Field service management in particular is a very practical solution for servicing kiosks and other automated retail machines. Through field service management, business owners can rely on their kiosk machines getting needed services throughout the machine’s entire life cycle. When you rely on your kiosk machines for sales and also to get important information out to your present and future clientele, this service is invaluable!
Don’t Overlook Preventative Maintenance
On-demand fixes are critical to keep your kiosk downtime as short as possible and bring your interactive machines back up quickly. Another important service that a kiosk service company can provide is preventative maintenance.
How can this help business owners? Just as changing the filters of your HVAC system keeps your cooling and heating equipment running smoothly, getting preventative maintenance done on your kiosks can keep them running without crashing. This translates to fewer fixes required, more kiosk interactions for your customers, an improved user experience for them, and potentially more sales for you.
With regular preventative maintenance visits to service your interactive kiosks, you’ll actually reduce the number of field service calls required throughout the year.
Around-The-Clock Technical Support
When your kiosk does freeze or crash, you need assistance now! Technical support that’s available 24/7 is a must-have, since kiosks don’t have a timetable when it comes to failures. They can happen at 2 a.m. just as easily as they can take place at 2 p.m., so a reliable call center that can handle incoming support calls at all hours of the day or night is a huge plus.
To summarize, a good kiosk maintenance provider needs to be able to offer the following:
- Field service management that can handle all facets of kiosk installation, service, and repair
- Preventative maintenance service to help prevent downtime
- On-demand repair services for when a kiosk does break down
- Qualified kiosk technicians available anywhere your kiosk is located
- A call center that can handle your technical support inquiries 24/7
- Emergency field services for quick response times when your systems fail
Whether multiple kiosks are malfunctioning or a single one has gone down, you need timely repairs to get your business back online quickly. When you need top-quality kiosk technicians fast, you’ll be glad to know that this kind of help exists and is a lot easier to access than you might realize!
Turn To Site Services Now!
We are a national kiosk service company with qualified technicians available throughout the nation. While we are based in Portland, Oregon, our teams can provide full-service kiosk installation, setup, maintenance, and repair services anywhere in the United States, and even beyond. Our capable kiosk technicians work with domestic and international clients to keep kiosks running and keep businesses operating without interruption.
If you need repairs fast, get in touch with Site Services Now! Our dynamic kiosk technician network serves the U.S., including Puerto Rico, and Canada. We offer everything you need to keep your kiosks going. Contact us today to learn how Site Services Now can keep your kiosks running in peak condition!