COVID-19 has drastically changed many aspects of business and daily life, but few areas have been affected to the extent that the food and beverage industry has. As consumers continue to value the services provided by restaurants and fast food chains, businesses are forced to adapt their processes to fortify their locations against the threat of a Covid-19 contamination. Due to their automated nature – which presents a contact-free option for customer ordering – many restaurant owners are considering adding kiosks to their locations to reduce the chances of an outbreak and keep their business running. However, that’s not the only thing that makes kiosks an attractive option for restaurants. Read on to learn three ways that kiosks can benefit food service businesses, and get in touch with Site Services Now! for all of your kiosk servicing needs.
1. Time Management
We all know how important time management is for any business, and the fast-paced nature of the food industry requires that managers delegate their resources and employees as efficiently as possible. Using a kiosk for customer ordering frees up your employees so that they can focus on the other tasks that keep your business running, like inventory and ordering, fielding customer questions and calls, and more. On top of your normal operations, this is especially critical now that you need your staff to spend double, if not triple the normal amount of time cleaning and disinfecting your building, surfaces, and equipment. With the widespread financial difficulties that restaurants are facing, and the strain that this puts on staffing and paying your employees, adding a kiosk for easy ordering is a simple way to get the most out of your workers during every shift. If you need help optimizing your kiosk to meet the needs of your business, the kiosk servicing experts at Site Service Now! can help. Our field management programs don’t just cover installations and repairs, we can also help you plan, implement, and deploy your kiosk machines to help maximize your revenue. Get in touch with us today!
2. Increased Convenience
COVID-19 has resulted in government-mandated restrictions that have limited restaurant capacities and caused fewer customers to be comfortable with dining indoors — and with uncertainty of this winter’s flu-season, that isn’t expected to change anytime soon. As a result, restaurants that have traditionally focused on creating an exceptional, in-house dining experience may be better off shifting their gaze towards another attribute that is highly valued by consumers: convenience.
Adding a couple of kiosks to your restaurant gives customers more control over their ordering and dining experience. Consumers can look at posted menus and approach the kiosk when they are ready to order, allowing them to dictate the pace and flow of their visit. Kiosks can be customized to fit the unique needs of your business, and companies like Site Services Now! provide convenient field management solutions that make kiosk servicing easy, so you don’t have to worry about costly interruptions.
3. Increased Profits
There are a number of ways that kiosks can increase profits for your restaurant. For starters, they provide you with automated up-selling opportunities that can be implemented at multiple steps in the customer’s ordering process. For example, you can only ask someone “would you like fries with that?” once without seeming pushy or callous, but the menu on your kiosk can display add-on and customization-options at every step of the ordering process, informing customers of all the ways you can tailor their order to give them the perfect meal. Suddenly, “aggressive up-selling” has disappeared and been replaced by “a commitment to providing more options to ensure the satisfaction of each customer.”
As more and more restaurants have partnered with expensive ordering and delivery services like DoorDash and Grubhub, customers who aren’t technologically savvy, don’t own a smartphone, or prefer to pay with cash are being left behind. If you place an ordering kiosk outside of your restaurant, you can stop missing out on these customers and easily assist them if they struggle with the ordering process. Once they see how easy it is, they will know that they can depend on the convenience of your restaurant amidst the confusion of online ordering, and you will earn their loyalty and repeat-business.
The food and beverage industry has faced many hardships during this time of unprecedented economic stagnation, but all great restaurant owners know that the ability to evolve and adapt is key to surviving and thriving as a business. Interested in learning more about adding a kiosk to your restaurant? You need the right team to support you at every step-of-the-way. Get in touch with the kiosk servicing experts at Site Services Now! to speak with a knowledgeable member of our team. From installation and customizations to maintenance and repairs, our national network of trained kiosk technicians can provide you with everything you need to get the most out of your unit. Contact us today!