So, you recently added a kiosk (or multiple kiosks) to your business. Congratulations! No matter your industry, this new piece of equipment will bring unprecedented convenience to your day-to-day operations. That is, as long as everything runs smoothly.
The reality is, kiosks, like anything else, require routine maintenance to maximize their effectiveness and help you avoid costly service interruptions. If your business relies on kiosks, finding a reliable kiosk servicing provider is more than a recommendation — it’s essential if you want to reap all of the benefits of your new equipment, with none of the headaches.
Enter the Field Service Management Program from Site Services Now!
A Full-Cycle, Kiosk Servicing Solution
The Field Service Management program is a comprehensive kiosk servicing solution that goes far beyond maintenance and repairs. Instead, an experienced project manager will provide you with a range of high-quality services tailored to the needs of your business. From strategy planning, deployment, and kiosk installation, to ongoing maintenance and support, this game-changing program gives you all of the resources you need to scale faster and retain more profits. Here are a few of the ways that this kiosk servicing solution can impact your business:
In theory, kiosks are a fantastic solution for a massive variety of businesses. In practice, this still holds, but there are many factors to be taken into account when choosing the right kiosk solution for your business. The site survey and installation services included in the Field Service Management program allow you to take the guesswork out of getting started. Before you install your kiosks, Site Services Now will send a team of expert technicians and project managers to evaluate your proposed location and ensure that your deployment strategy is appropriate for the space. Our team will then provide you with a detailed evaluation summary that gives you in-depth insights about the feasibility of your kiosk strategy — all of which can be conveniently accessed through a mobile app on your phone. Now all you need to do is approve the project, and our installation technicians will handle the rest.
Now that you have the ultimate kiosk setup for your needs, all you really need to worry about is keeping them running smoothly. However, with the Field Service Management program, you don’t need to worry about that at all. Our customers enjoy:
- Preventative Maintenance – The best way to fix a problem is to keep it from happening in the first place. To prevent downtime, dissatisfied customers, and lost profits, our kiosk servicing technicians can perform regular preventative maintenance on your machines.
- On-Demand Break/Fix – When an issue does arise, you can count on our nationwide network of repair experts to get you back online quickly. What’s more, all service and repair calls are thoroughly documented and uploaded to our mobile app for easy, real-time access to your account information.
- Technical Support – Sometimes, you don’t need someone on-site to fix your kiosk, you just need a little push in the right direction. From user-interface guidance and back-end support, to field tech questions, remote diagnostics, and more, our call center and technical support staff are standing by to assist you.
- Compliance Audits – Using a custom set of data metrics specific to your business, Site Service Now provides third-party compliance audits to ensure that your program is performing at its highest-level. This not only ensures customer satisfaction, it provides you with actionable information that you can use to scale your operations over time.
It’s no accident that our Field Service Management programs are trusted by domestic and international businesses across all industries. Our unwavering dedication to bringing long-term value to all of our clients is only matched by the quality of our kiosk services. Are you ready to implement a customized, scalable kiosk strategy for your business? Whether you’re taking your first kiosk for a spin, or you have a large fleet of machines spread across the country, this all-in-one kiosk servicing solution is the number one way to get the most out of your investment. Get in touch with the experts at Site Service Now to get started.